At Fagor Automation, we know that the continuity of your production depends on the performance and reliability of your equipment. That’s why our Km0 Assistance Contracts are designed to provide you with maximum reliability and comprehensive coverage, through a specialized technical service that responds quickly and efficiently to any incident.
With an annual price starting at €819 per machine, you’ll have all breakdowns covered for your Fagor equipment, including materials, labor, and travel expenses. All with the guarantee of on-site service performed by qualified professionals using original Fagor Automation spare parts.
Advantages of Fagor Automation’s Assistance Service
- Priority response times with preferential attention.
- Official technical service, carried out by specialized professionals using original Fagor spare parts.
- Datasave: preservation of parameters and programs in case of breakdown.
- Remote diagnosis (Telediagnosis) for fast issue resolution.
- Regular software updates (updating) to keep your systems up to date.
Comprehensive coverage for your equipment
The Km0 Basic Assistance Contract from Fagor Automation offers complete coverage, including CNCs, monitors (except front panels), remote modules, and drives.
From the very first service call, our experts take care of everything:
- Remote or telephone diagnosis to quickly identify the issue.
- Shipment of a replacement unit, fully parameterized and ready to install, minimizing machine downtime.
- On-site technical assistance, whenever required.
The service ensures a fast and prioritized response, with on-site support within 24 hours in the Basque Country and 48 hours throughout the rest of Spain. Additionally, travel within 150 km of our Mondragón facility is exempt from additional charges.
And now, even more advantages: exclusive discounts on upgrades
If you already have a Km0 Assistance Contract with Fagor Automation, you can now benefit from special discounts on hardware upgrades for discontinued equipment, as well as on new front panels and motors.
Another step forward to keep your machines updated, efficient, and ready to take on any production challenge.👉Find out all the benefits of Fagor Automation’s Km0 Assistance Contracts here.
